Last Updated: May 11, 2026

At Villagers Trend, we are committed to providing a smooth, secure, and customer-friendly shopping experience.

If you are not completely satisfied with your purchase, you may request a return, replacement, or refund under the conditions mentioned below.

1. Eligibility for Returns

A product is eligible for return or replacement if:

• You received a damaged, defective, or wrong product.
• The product is missing accessories or parts mentioned in the description.
• The delivered product differs in color, size, or design from what was ordered.

Important:
Products must be returned in unused condition with original packaging, labels, tags, and accessories intact.

2. Return Request Timeline

• Apparel & Fashion Products: Return requests must be submitted within 7 days of delivery.
• Jewellery & Custom Orders: Non-returnable unless a damaged or incorrect item is received.
• Made-to-Order / Customized Products: Non-returnable except in cases of wrong or damaged delivery.

3. Return Process

1. Login to your Villagers Trend account.
2. Go to My Orders → Select Product → Refund Send.
3. Upload a clear unboxing video/Image showing the product condition at the time of opening.
4. Select your preferred refund method:
   • Wallet Refund
   • Offline Payment Refund
5. Once approved, our pickup partner will collect the product from your address.

4. Refund Options

Wallet Refund

• Refund credited to the Villagers Trend Wallet can be used only for shopping on Villagers Trend.
• Wallet balance cannot be transferred to a bank account or UPI.

Offline Payment Refund

Customers can receive refunds through:

• Bank Account Transfer
• UPI Transfer

Customers are responsible for providing accurate payment details to avoid delays or failed transactions.

Important:
Unboxing video submission is mandatory for verification and fraud prevention purposes.

5. Refund & Replacement Processing

• Returned products will be inspected at our warehouse before approval.
• Approved refunds are generally processed within 5–7 business days.
• Replacement orders will be initiated based on product availability.
• If pickup fails due to customer unavailability, the return request may be automatically cancelled.

6. Dispute Refund Request Policy

If a seller rejects a refund request within the 7-day return period and the customer is not satisfied with the rejection reason, the customer may reopen the dispute.

Re-Submission Timeline

• Customers may re-submit a dispute refund request within 10 days from the product delivery date.

Marketplace Investigation

The Villagers Trend Marketplace Team will:

• Review all evidence submitted by both buyer and seller.
• Conduct additional investigation if required.
• Take the final decision regarding refund, replacement, or rejection.

The final decision taken by the Marketplace Team shall be binding on both the customer and seller.

7. Non-Returnable Products

The following products are generally non-returnable unless damaged or incorrect:

• Customized or altered products
• Accessories, innerwear, and hygiene-related products
• Products marked as “Final Sale” or “Non-returnable” on the product page

8. Return Shipping Charges

• If the return reason is due to seller fault (wrong, damaged, or defective product), return shipping charges will be fully borne by Villagers Trend.
• If the return is due to customer-related reasons (change of mind, wrong size selection, etc.), shipping and return charges may be deducted from the refund amount.

9. RTO (Return to Origin) Policy

• If a customer refuses delivery or remains unavailable, the shipment may be marked as RTO (Return to Origin).
• Applicable RTO charges may be deducted from the seller wallet as per marketplace policy.
• Re-shipping can be arranged after payment of applicable re-shipping charges.

10. Contact Support

For return, replacement, or refund-related assistance:

• Email: support@villagerstrend.com
• Website: Villagers Trend
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

11. Policy Updates

Villagers Trend reserves the right to modify, update, or change this Return & Replacement Policy at any time without prior notice.

Customers are advised to review this page periodically to stay informed about the latest updates and changes.